FREQUENTLY ASKED QUESTIONS

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HOW DO I GET MY PHOTOS/VIDEO TO YOU?
The easiest way is to upload via email and use a provider like Google Drive, Dropbox or similar.
We provide an email address where you can send all of your items. You can also mail a flash drive of items.

HOW DO I CHOOSE THE PHOTOS TO ADD TO THE VIDEO?
Choose pictures that tell a story or show your loved one(s) during specific times in their life.

You may want to ask family and friends to gather pictures too.

 

WHAT IF MY PHOTOS NEED TO BE SCANNED? DO YOU ACCEPT THEM VIA MAIL?

We do accept packages of photos via mail, but cannot be responsible if they fail to reach us.

Shipping fees to return them to you will be included in your video production costs.

CAN I ADD VIDEO CLIPS TO MY PRODUCTION?
Yes - we can include video clips. We can also edit them if needed (brightness, cropping).
You can also add things like photos of memorabilia that helps to tell the story.

HOW LONG DOES IT TAKE TO CREATE MY VIDEO PRODUCTION?
We ask that you give us 1 week to complete your order. Rush orders are available at an additional cost.

HOW DO I GET MY VIDEO PRODUCTION WHEN IT IS READY?
We host your video on our server and send a private link to you via email - you can download it to your own computer or mobile device. The download can be shared (as many times as you like) with anyone you would like to have a copy of the video. Your video can also be stored for a designated amount of time on our servers (public or private) for an additional fee.

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HOW LONG SHOULD A FUNERAL SERVICE VIDEO BE?

A 10-15 minute video is the average length. You can decide based on music and photos how long you'd like your video to be.

 

CAN YOU SEND MY FUNERAL VIDEO DIRECTLY TO A FUNERAL HOME ON MY BEHALF?

We can send the downloadable link to anyone you would like, including the funeral home in charge of arrangements.

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